Professionals | Different User Types in an implementation

Different implementations might have different roles enabled and/or use different terminology.

If you are unsure about a term, please reach out to PAIRIN support at [e-mail] or get in touch with your Customer Success Consultant.

 

Client Administrator

• The Project Manager for an implementation is often a Client Administrator.
• The Client Administrator can see all users and professionals' information. They can change system settings, add locations, and organizations. 
• Client Administrators can access all parts of My Journey / My Professional Center with the exception of those system settings specifically limited to PAIRIN Systems administrators.

 

Location Administrator 

• The location ambassador or representative for an implementation is often a Location Administrator. Occasionally, this person is called an Agency Administrator.
• The Location Administrator user role manages the functionality and users specific to their organization and locations. This user can view and manage the professionals within their organization and complete a number of administrative tasks.
• The Location Administrator should help lead the implementation within their agency/organization and ensure that agency/organization staff designated as users fulfill their assigned roles.

 

Alongsider

• Counselors, teachers, case managers, career coaches, Transition Specialists, and other Professionals are often the Alongsiders.
• The Alongsider user role can view and contribute to participant files within their organization. Professionals are able to view and manage their beneficiaries’ journeys and track activities. Often, Alongsiders can only see the participants at one location. For more information on how to import or add a participant to your location, see this Help Center article.