Professionals | Service Tracker Definitions

What is Service Tracker?

Service Tracker is tailor-made to empower Professionals to better understand the impact of your work and justify its importance.

 

Why did PAIRIN sunset the Activity Timeline and launch Service Tracker? 

• Streamlined Tracking: Service Tracker simplifies the process of recording and monitoring services provided to participants, ensuring no detail is overlooked. 
• Enhanced Insight: Gain deeper insights into the services delivered and their impact on participants. Service Tracker allows you to track unique services, view detailed summaries, and measure impact more effectively, providing you with the data you need to showcase the value of your work.
• Improved Reporting: Generate comprehensive reports with ease, demonstrating the tangible results of your efforts to stakeholders and funders. Service Tracker equips you with the tools to create compelling narratives around participant achievements, fostering greater transparency and accountability.

PAIRIN can support you in customizing your Service Types, Service Names, and Programs, yet we have some that we recommend to everyone across all instances. For your reference, here are the different Service Types, corresponding Service Names, and their definitions. If you have any questions or want to make configuration changes, please reach out to PAIRIN.

Service Type | Career Readiness

Service Name	Definition
Career coaching	Provide guidance and support from a professional to navigate career decisions and goals
Career exploration	Engage in activities that aid in discovering diverse careers through research, self-assessment, and pathway exploration
Digital literacy support	Assist participants in effectively using digital tools and technologies
Entrepreneurial support	Connect participants to entrepreneurial or small business development service
Interview preparation	Equip participants with research, practice, and confidence-building techniques to succeed in job interviews
Job fair and networking	Facilitate connections between job seekers and employers with career opportunities
Job search	Support participants in strategizing and organizing their job search, including using labor exchanges or online job boards
Letter of recommendation	Write letters of recommendation to assist participants in their job search
Resume help and improvement	Guide participants in understanding, creating, and improving their resumes, including cover letters
Transition supports	Support participants in navigating transitions between institutions

Service Type | Education Services

Service Name	Definition
Adult education support	Provide assistance to adult learners in achieving their educational goals, including skill development and academic guidance
College counseling support	Offer guidance and advice to students during the college application process, aiding in decision-making and application preparation
Educational exploration	Facilitate activities that help participants explore various educational opportunities, such as workshops, educational fairs, and informational sessions
Educational onboarding	Deliver orientation and support services to new students to help them acclimate to an educational institution or program
Educational testing services	Administer educational testing like CASAS, TABE, and other standardized tests for participants
ETPL exploration	Guide participants in exploring the Eligible Training Provider List (ETPL) to find approved training programs eligible for workforce development funding or assistance
FAFSA support	Assist students and families in completing the Free Application for Federal Student Aid (FAFSA) to secure educational financial aid
Foreign degree evaluation	Support the evaluation of academic credentials from foreign educational institutions to determine their local equivalence
Post-secondary or college application	Provide assistance in applying to colleges or post-secondary institutions, including completing applications, submitting documents, and meeting deadlines
Program application	Guide participants in applying for admission to specific educational programs or courses of study, including meeting eligibility criteria and submitting materials
Residency verification	Administer the process of confirming students' residency status for tuition purposes, as required by educational institutions
Scholarship application	Assist participants in applying for scholarships, grants, or awards to support educational expense

Service Type | Support Services

Service Name	Definition
Family care	Support participants in meeting their family care needs during program participation, including child care, adult care, in-home or out-of-home daycare, and after-school programs
Health and medical	Provide financial assistance or navigate participants to community resources that include preventive care, clinical treatments, vision care, dental care, psychiatric or psychological services, and more
Housing or rental assistance	Assist participants in maintaining or securing adequate shelter for themselves and their families, such as rent payments or deposits, during service participation
Needs-related payment	Offer financial assistance to eligible adults and dislocated workers to enable their participation in training and education programs
Other Supportive Service	Provide any supportive services not otherwise defined to enable participants to engage in planned service activities
Specialized counseling	Deliver specialized counseling services, such as drug and alcohol counseling, and offer referrals or payments for additional counseling services
Tools and equipment	Provide or purchase necessary tools or equipment for participants to engage in training programs or employment related to their field
Transportation	Ensure participants' mobility by providing payments for transportation between home and employment, training, interviews, or service provider appointments
Uniforms and work clothes	Provide uniforms and appropriate clothing for work or interviews, including safety gear such as eyeglasses or steel-toe boots

Service Type | Administrative Services

Service Name	Definition
Recruitment	Engage in activities related to identifying, attracting, and selecting qualified participants for programs or services
Outreach	Initiate proactive efforts to connect with individuals or communities to provide information, support, or services
Follow-up	Perform follow-up activities with participants to maintain engagement, such as post-exit surveys or alumni group invitations
Tech issues	Assist participants in solving technology-related problems they may encounter