Getting started with My Journey is a simple process! In this article, we'll cover a high level overview of the system, including the following topics:
- Signing up for My Journey and personalizing your account
- What to do if you did not receive your account confirmation email
- Resetting your password
- Opting yourself or your child out of My Journey
Note that terminology may vary between sites. The below processes are detailed for all application users and as such, some of the language and functionality may not be applicable to your site. For specific articles tailored to your site, please click here.
How do I sign up for My Journey?
From the My Journey homepage, begin by clicking “Create My Account” in the top right corner of the page.
Enter your information into the requested fields (these will vary by site). Common fields include your name, email, gender, birthday and preferred language. Some sites may offer the option to use your phone number to set up your account. Check the terms of service box then click “Sign Up”.
You’ll see an email notice or receive a text code if you set up your account using your phone number.
For email: Open the email that was sent to you and click the link to complete the sign up process. If you don't receive an email, be sure to double check your spam folder. Skip to the below section for more details.
For phone: Enter the authentication code sent to your phone and click "verify account". If you don't receive a code, click the bottom button to get sent a new one.
A new tab will open for you to create your password. Passwords must be at least 8 characters and contain a capital letter, a lowercase letter, a number, and a symbol. As you enter your password, the colored bars will indicate its strength. Re-enter your password in the confirmation field and then click “Create Password”.
The system will then take you through a few basic questions to begin your user profile. The more information you provide, the better equipped the system is to provide tailored recommendations to you. If you do not wish to answer a question, you can click “Skip” in the lower right corner.
If your site asks you to select an organization to associate with, we recommend completing this question. This allows you to connect to professionals at that organization who can assist alongside your journey.
Once you have answered as many of the questions as you would like, you will be directed to your starter Outcome. This content will orient you to the system and gather additional information to continue to personalize your My Journey experience.
As you answer questions, you'll notice additional Outcome recommendations appearing. For more details on adding Outcomes, click here.
What should I do if I didn't receive an email confirmation from My Journey?
We’re sorry for the delay! Let’s get you into your account and back up and running.
First, double check in your spam folder to see if the email got sent there accidentally. If you find it, great! Click the link in the email to take you into the platform.
If you don’t find the email there, you can have an additional email sent. Go to the sign in page and click “Forgot Password” to send yourself another email.
If you are using an organization email, your organization may have a firewall or other email filters set up to block outside traffic. In this case, you have a couple options. First, you can work with your IT department to whitelist our email address. This will allow the account confirmation and password reset emails to come through to all users with your organization email. Alternatively, you can create a new account in the system with a different email address.
If you need any extra assistance, please contact us using the support widget in the bottom right of the website.
How do I reset my password for My Journey?
Your password is created during account setup. If you forgot your password, click “Forgot password” on the sign in page.
The system will then prompt for your email address, or on some sites, phone number. Enter your email or phone number and then click “Reset Password”.
For email: A new screen will appear that informs you an email has been sent with reset instructions. Navigate to your email provider and open the password reset email. Click the “Reset Your Password” button within the email.
For phone: A new screen will appear that informs you that an authentication code has been sent to your phone. Enter the code to reset your password and click "Submit".
Enter your new password twice. Passwords must be at least 8 characters and contain a capital letter, lowercase letter, symbol and number. The colored bar will show your password strength. When you have completed your password, click the “Create Password” button.
You will then be taken into your account.
How can I opt myself or my child out of My Journey?
All opt out requests must be routed through our support team. Once we have verified your request, your account will be archived. This will remove access to the profile: we will keep your account information so if you wish to use your account again in the future this will be available.
If you wish to completely remove your personally identifiable information (PII), please call Support at 720.738.4400. Note that there will be no way to access this data again in future.
You can opt yourself out by calling Support at 833.262.6809 or 720.738.4400.
Please provide your name, address and birthdate, as Support will need that information to verify the opt out request.
For your child:
Parents/guardians can always opt their child (ages 13-17) out by calling Support at 833.262.6809 or 720.738.4400 and requesting a child opt out.
Please have your child’s name, address and birthdate ready, as Support will need that information to verify the opt out request.