We’re sorry for the delay! Let’s get you into your account and back up and running.
First, double check in your spam folder to see if the email got sent there accidentally. If you find it, great! Click the link in the email to take you into the platform.
If you don’t find the email there, you can have an additional email sent. Go to https://auth.virginia.myjourney.com/auth/signin and click “Forgot Password” to send yourself another email.
If you are using an organization email, your organization may have a firewall or other email filters set up to block outside traffic. In this case, you have a couple options. First, you can work with your IT department to whitelist firstname.lastname@example.org. This will allow the account confirmation and password reset emails to come through to all users with your organization email. Alternatively, you can create a new account in the system with a different email address.
If you need any extra assistance, please contact us using the support widget in the bottom right of the website.