Resetting my password in My Colorado Journey

How do I reset my password for My Colorado Journey?

Your password is created during account setup when you create an account. If you forgot your password, click “Forgot Password” on the sign in page.

We also have a quick and easy video to help you reset your password. Watch it now. If you'd rather follow written instructions, keep scrolling.

Sometimes, you may not receive the email confirmation to set up your password and log in to My Colorado Journey. Don't give up. It's probably just in your spam folder. Follow the steps listed below to get logged on successfully. 

 

What should I do if I didn't receive an email confirmation from My Colorado Journey?

We’re sorry for the delay! Let’s get you into your account.

First, double check your spam folder to see if the email was sent there accidentally. If you find it, you must move it into your inbox to click the link. Once in your inbox, click the link in the email to take you into My Colorado Journey. 

If you don’t find the email there, you can have an additional email sent. Go to the sign in page and click “Forgot Password” to send yourself another email. The email will look like this. For Gmail users, consider searching the sender of the email, [e-mail] in case it's landed in your Promotions or Updates tab.

Once you have opened the email, click "Create Password."

Please note that this link does expire in 24 hours for your security and privacy. If your email link has expired, begin by asking for a new token with Forgot Password.

How do I set a new password?

In addition to your email address, you'll need to enter your new password twice. Passwords must be at least 8 characters and contain a capital letter, lowercase letter, symbol, and number. The colored bar will show your password strength. When you have completed your password, click the "Save Password" or “Create Password” button.

You will then be taken into your account.

If you are using an organization email (e.g., school or work email), your organization may have a firewall or other email filters set up to block outside traffic. In this case, you have a couple options. First, you can work with your IT department to whitelist our email address. This will allow the account confirmation and password reset emails to come through to all users with your organization email. If you need any extra assistance, please contact us using the “Support” widget in the bottom right of the platform.