2024 My Journey Product Updates

Table of contents 

December 17, 2024 | My Journey Release

November 16, 2024 | My Journey Release

November 14, 2024 | My Journey Release

November 6, 2024 | My Journey Release

October 23, 2024 | My Journey Release

October 16, 2024 | My Journey Release

October 9, 2024 | My Journey Release

September 20, 2024 | My Journey Release

September 10, 2024 | My Journey Release

August 15, 2024 | My Journey Release

July 19, 2024 | My Journey Release

June 26, 2024 | My Journey Release

April 3, 2024 | My Journey Release

March 19, 2024 | My Journey Release

March 5, 2024 | My Journey Release

December 17, 2024 | My Journey Release

What's New:

• Dynamic Querying now allows you to share the criteria with a professional at any location within the system 
• We upgraded our backend framework and dependencies to make it faster, more secure, and easier to work with. This upgrade helps us build better and more reliable web applications while making future updates smoother for everyone.
• We updated local facts on the Occupation Finder for the Build Better Careers system.
• We made many improvements to the System Snapshot Reports making them more clear and meaningful, including the visualizations, clarifying text, and accessibility compliance.
• We now provide a download option for reports that are too large to run within the application. 
• We've added color to the Service Tracker Logs to correspond to the different service types. For example, all "Education Services" will have the same color band at the top of the card.
• We added the SSO button options to the landing pages for clients that currently use SSO for login. 

What's Fixed:

• Dynamic Querying had a few bugs around intake date and selecting multiple conditions that have been resolved.
• The duration field on the Service Tracker Logs has been corrected to say "One Day" or "Multiple Days" depending on what the user selected rather than "Either."

Accessibility Updates:

• System Snapshot Reports have all been updated to be accessible.
• Changes made to the Service Tracker and Dynamic Querying continue to be accessible.

 

November 16, 2024 | My Journey Release

What's New:

• Added a new agreement document for Build Better Careers.

What's Fixed:

• Updated the colors in our System Snapshot Reports.
• Fixed a bug preventing the export of a .xls or .csv of the Service Tracker Report on the East Region Adult Education instance.

Accessibility Updates:

• Reports continue to be improved and iterated on with accessibility in mind.

 

November 14, 2024 | My Journey Release

What's New:

• We heard your feedback about System Snapshot Reports and have made some enhancements and updates. We replaced the donut graphics with bar graphs, added an area for helpful text at the top, updated the terminology used to reflect the environment preferences.

What's Fixed:

• The MCJ Customer Portal Users by Location Report can now handle the large dataset

Accessibility Updates:

• We made sure the system snapshots continue to be keyboard navigation friendly, screen reader and voice over responsive.

November 6, 2024 | My Journey Release

What's New:

• There is now optional text on the Tools menu page to give clear instructions, provide context, and better guide the customer. This optional text can be configured by the Customer Success representative.
• We've added single sign on (SSO) login information on the customer's record via the Portal Activity Page. In order to see when the customer last authenticated via SSO, visit the Portal Activity Page on the individual record. This can be accessed via the inner sidebar navigation.
• On System Snapshot Reports, we've added an Export option to capture the full page as a PDF, added a location filter, and made the filters within the dashboards more prominent.
• We've added two more reports related to the Service Tracker:
  • How many services are logged per unique customer?
  • How many services are logged by type and by location?

What's Fixed:

• We fixed the Dynamic Query export and the notification message to be more clear to professional users running a query. 
• Updated the My Career page so it loads faster and included a message to the customer about the load time.
• We removed any deactivated professionals persiting in the user interface including in the "Assign Case Manager" option.
• The new (non-Tableau) Student Enrollment Report now includes unknown and CalJobs programs, just as the Tableau report does.
• We updated the Service Tracker so the edit functionality is allowed on the date.

Accessibility Updates:

• We updated the Reports Export message to be accessibility-friendly.
• We improved accessibility standards on all reports, such as headings, titles, and more.

 

October 23, 2024 | My Journey Release

What's New:

• The Service Tracker on Build Better Careers has been turned on and is ready for use.

What's Fixed:

• An issue with the ROI Tool has been fixed. If the user does not want to contribute financially to the program, then the field where the user enters amount is now disabled.
• The Program Finder has been improved so the button does not overlap with the content on smaller screen sizes. 

October 16, 2024 | My Journey Release 

What's New:

• The Return on Investment (ROI) data on the EdReturns calculator on My Colorado Journey has been updated.
• The Careers in Colorado (Industries) data on My Colorado Journey has been refreshed and updated.

October 9, 2024 | My Journey Release

What's New:

• For our California clients, we added Burmese to the list of translated agreements and updated other translated forms.
• On our My Career took, we have added Bright Outlook opportunities as a filter with tooltip text and have identified these opportunities with a sun icon on the occupation cards. O*Net defines this as: "Bright Outlook occupations are expected to grow rapidly in the next several years, will have large numbers of job openings, or are new and emerging occupations."
• In My Pro Center, we have added new reports to our native ("in house") library so they can be more widely accessed. These include: CAEP Transition Summaries, Students Enrolled by Program, Dual Enrollment, Employment Barriers by Location, Employment Barriers by Program, and a Resource Summary Report. Having these reports may depend on your unique instance.

What's Fixed:

• On the My Pro Center dashboard, the ability to search for a customer has improved to return a closer or exact match.
• On the My Pro Center search for a customer page, we have revised the default order of columns and sorting to be A > Z by last name as this is typically what is expected.
• For customer account creation, we expanded our parameters to not be case-sensitive to help reduce duplicate records being created.
• The Activity Timeline Report was having a memory issue when downloading or exporting that has been resolved.
• Dynamic Querying had a few areas that were addressed - the date structure, the service name field, and duplicates.

Accessibility Updates:

• The reports are built with accessibility in mind so they support screen-readers and keyboard navigation.
• The My Pro Center customer search has been resolved to continue to support screen-readers and keyboard navigation.
• The filters and icons on My Career continue to support screen-readers and keyboard navigation.

September 20, 2024 | My Journey Release

What's New:

• The Community Catalog filters have been updated! They default to open and more user friendly.

What's Fixed:

• The Community Catalog resources that had a required a document upon referral is now resolved.
• The My Pro Center dashboard widget for Documents has been fixed to confirm the number is correct.
• On the My Career Tool, we fixed bug and improved the message for when there is no data.
• With the new reports framework recently released, users could not download reports. Now you can download the reports.

Accessibility Updates:

• The Community Catalog filters are a11y compliant.
• Fixed a bug around focus on the new reports modal to be a11y compliant.

 

September 10, 2024 | My Journey Release

What's New:

• The Reports Index Page on the professional portal has a new look and feel! Titles, descriptions, data source, and repot type now communicate more clearly what the report is aiming to answer. There is filterability on the page that was not previously available. The search by name functionality helps you find and access the report you need more easily.
• The Reports have added the filter parameters within the reports so you don't have to start over to change the desired criteria.
• The reports now have a "go back to reports" link at the top of the page to improve the user navigation.
• The Program Finder details can now be downloaded as a PDF.
• The Occupation Finder has been updated with new BLS data.

Accessibility Updates:

• All of the updates to the reports and reports index page have been built to be a11y compliant. They support screen readers, voice over tools, as well as keyboard navigation for all users.
• The download of the Program Finder is built to be a11y compliant. They support screen readers, voice over tools, as well as keyboard navigation for all users.

August 15, 2024 | My Journey Release

What's New:

• We have a new and improved layout to the Community Catalog! We heard your feedback and have made some changes to emphasize the program name and make it clearer what is being offered. We also removed the map and made a few other tweaks to improve the overall user experience. Check it out and let us know what you think.
• There's a new tool tip in the Community Catalog entry on the description field. This is to remind professionals what to include and facilitate a more consistent catalog listings.
• We added a custom job board link for one client. Other clients will continue to connect to ZipRecruiter from the Occupation Finder or My Career. If you have questions about linking to your own job board, please reach out.

What's Fixed:

• The Detailed Referrals Report has been fixed. Earlier in the month this report experienced a small bug. The Referrals page and the report now match as expected.
• We've updated our Zendesk support bot and support ticketing system with Zendesk's latest release. 

Accessibility Updates:

• The My Career Work History component now announces the required fields to a screen reader user.

 

July 19, 2024 | My Journey Release

What's New:

• Landing Page: We've made changes to the public landing page to allow more flexibility in videos, formatting, sections, and new subpages.

• Reminders: We've released a new Reminders system. Professionals using My Pro Center can create reminders with a title, action, and due date to help stay on top of their tasks. This includes a new page, new dashboard widget, and can be created from any point in the application.

What's Fixed:

• We've made improvements to the My Career user experience and match score algorithm. 

What's Coming: 

• We're revising the Reports page to include descriptions, data source, and report type as well as brining the filters into the reports. You'll soon see a new view on your Reports page. 

Accessibility Updates:

• We've updated the following sections with accessibility in mind by scanning, testing, and making fixes to the WCAG 2.2 AA standards
  • Announcements page
  • Community Catalog
  • Landing Page
  • Reminders System
  • New Reports table and filters

What to Know:

• We continue to focus on making My Journey more accessible for all of our users. We are also continue to refine the My Career user experience and improve the quality of the matches for our customers. 

June 26, 2024 | My Journey Release

What's New:

• We added two new industries, Aerospace and Public Safety, to the Careers in Colorado tool on My Colorado Journey. These Career Pathways industry pages highlight in-demand and growing industries in the state of Colorado.

What's Fixed:

• We fixed an issue on the Program Finder tool that was occurring when you needed to close an expanded card. Now, users no longer experience this error.

What to Know:

• We continue to make our product more accessible for all of our users. This sprint included many updates for a11y to our Customer Portal. PAIRIN views accessibility as a comprehensive and ongoing effort. Improvements on My Pro Center are also being worked on currently.

 

April 3, 2024 | My Journey Release

What's New:

• Add a new report for the My Career Tool that calculates the components the customers have completed
• PAIRIN Administrators can assign a primary location for customer portal users

What's Fixed:

• A bug where Outcomes, Goals, and Steps cards were throwing an error if they were assigned or recommended by a professional user that is now a deleted user. Now, you’ll see “Deleted User” as the person who assigned the Outcome.
• PAIRIN Administrators and Client Administrators can delete and restore customer records
• PAIRIN Administrators, Client Administrators, and Location Administrators can archive/unarchive customer records.
• Updated data for the System Snapshots reports

What to Know:

• Our PAIRIN Administrators are able to support customers more with these updated permissions without having to work directly with Engineers
• We continue to improve the quality of reports
• We continue to expand the reporting library. Have ideas, questions, or feedback on reports, please reach out!

 

March 19, 2024 | My Journey Release

What's New:

• Created a new O*Net Job Title that can be used on the intake form or other forms
• Updated the Program Finder tool on the Customer Portal with a new header, improved labels on filters, and added tooltips for the star icon (save) and briefcase icon (related occupations) 
• Updated the Program Finder tool on the Customer Portal to not show results first but instead encourages the user to conduct a search by either using filters or entering search criteria
• Modified the text on the professional portal from "All Locations" to "All of My Locations" for users that have access to more than one location
• Updated the Community Catalog Tool Tip to now allow a longer text message that can be configured by our Customer Success team 
• Moved the My Career icon and link out of Tools menu into top level left side navigation 
• The System Snapshot reports, which were recently renamed from Decision Maker Reports to System Snapshots, now have a date picker. Additionally, the export includes more details, including the name of the reports

What's Fixed:

• Improved the performance and load time for the Community Catalog 
• Fixed an issue with the "Reset Filters" button on the Program Finder tool

What to know: 

• We continue to improve the user experience of My Journey to make it more clear and more inviting for both our professional and participant users

March 5, 2024 | My Journey Release

What's new:

• Decision Maker Reports have been rebranded as System Snapshots. These reports are available to professionals within the application to highlight who is using the system and what they are doing.
• We have updated the System Snapshots to show the data in descending order to make it visually easier to see the difference within the data.
• We have updated the position of the export/go/close buttons on reports. This fixed position will make it easier to find across the reports.
• We have updated our professional user roles. We now have a standard set of 6 roles that are available to our professional users. Please read more below for an in-depth look at the new professional user roles.

What's fixed:

• Resolved an issue going between two tools (Program Finder and Occupation Finder) that involved CIP/SOC crosswalks

What do I need to know:

• We’ve simplified and streamlined the user roles to ensure that all roles are consistent across all My Journey instances. The functionality - permissions and restrictions - are aligned with what has been used previously, including the importance of location association.

Professional user roles

The descriptions of these roles have also been updated in the system. If you have any questions about this, please reach out to your Customer Success Consultant, open a support ticket, or reach out to [e-mail]. 

New name	Previously called	Overview
Professional	Case Manager, Transition Specialist, Career Coach, Teacher, Alongsider	The Professional user role can create, view, and contribute to participant files within their location. Professionals can view and manage their participants’ journeys and track activities. Staff members who work directly with participants are most often the professionals. This role is also often the default role within an implementation.
Location Administrator	Agency Administrator, Organization Administrator, Principal, Program Director	The Location Administrator user role manages the functionality and users specific to their location(s). This user can create, view, and manage the professionals within their location. The Location Administrator should help lead the implementation within their agency/organization and ensure that agency/organization staff designated as users fulfill their assigned roles. The location ambassador or representative for an implementation is often a Location Administrator.
Client Administrator	Remains Client Administrator in most cases, sometimes was called Project Lead Coordinator or Project Manager	The Client Administrator has the highest level of permissions at the client level. They can see all participant and professionals' information. They can add organizations, locations, and create new Professional users. The Project Manager for an implementation is often a Client Administrator.
Employer Support	Business Services	The Employer Support user role supports and manages employers. This role can create employer records, add locations and contacts for the employer, log services provided and can create job posts on the employer's behalf. This role also has access to reports, job board, customer information, community catalog, profile setting, message center, and can create other employer support user accounts. This role does not have access to many of the professional case management features.
Report Viewer	Data Analyst	The Report Viewer user role focuses on the reports of the system. They can see the customer level and aggregate data related to their location.