My Career | Reset your password or email confirmation support

How do I reset my password for My Career?

Your password is created during account setup. If you forgot your password, click “Forgot Password” on the sign in page.

 

What should I do if I didn't receive an email confirmation from My Career?

We’re sorry for the delay! Let’s get you into your account.

First, double check your spam folder to see if the email was sent there accidentally. If you find it, great! Click the link in the email to take you into My Career. 

If you don’t find the email there, you can have an additional email sent. Go to the sign in page and click “Forgot Password” to send yourself another email.

The system will then prompt for your email address. Enter your Email Address and then click “Send Password Reset Link.”

A new screen will appear that informs you an email has been sent with reset instructions. Navigate to your email and open the password reset email. Click the “Reset Your Password” button within the email. (If you did not receive the email, continue reading).

Enter your new password twice. Passwords must be at least 8 characters and contain a capital letter, lowercase letter, symbol, and number. The colored bar will show your password strength. When you have completed your password, click the “Create Password” button.

You will then be taken into your account.

If you are using an organization email (e.g., school or work email), your organization may have a firewall or other email filters set up to block outside traffic. In this case, you have a couple options. First, you can work with your IT department to whitelist our email address. This will allow the account confirmation and password reset emails to come through to all users with your organization email. Alternatively, you can create a new account in the system with a different email address.

If you need any extra assistance, please contact us using the “Support” widget in the bottom right of the website. It looks like this.